We look for the Control Panel again, and we enter "System and Security> Administrative Tools". We close iTunes and disconnect the device. When done, run iTunes and connect your device. Make sure you download the correct version for your operating system (32 or 64 bits). You can download it from the official Apple website. If it doesn't appear, uninstall iTunes, QuickTime, Apple Software Update, and Apple Application Support. Go to the control panel and click on "Uninstall a program." Check that Apple Mobile Device Support appears. Check that Apple Mobile Device Support is installedĬlose iTunes and disconnect the device. We have already restarted the iPad and it has not been solved, now it is the turn to restart the computer. Avoid USB hubs or hubs, always connect your device in a direct USB. If changing the cable doesn't fix it, try using another USB input on your computer. It is always recommended to use the original cables, since the "compatible" in many occasions cause problems. If you have another USB cable, try using it to connect the iPad. If the device remains black despite this, try the device after restarting, connect to the computer again, and try connecting to iTunes. If the device is not responding, simultaneously press the sleep and start buttons (the round one) and hold both for a few seconds, until the screen turns off and the apple appears. Once the device has restarted, connect to the computer again, and try to connect it to iTunes. Once this is done, turn on the device again by pressing the sleep button until the apple appears on the screen. Swipe and wait for the screen to go completely black. For it press and hold the sleep button until the red off button appears. Try turning the iPad off completely and turning it on again. In the event that there is no update available or when installing it the problem persists, continue with the next step. The best is that update iTunes to the latest version, for this, in the iTunes menu select "Help> Check for Updates", and if any appear, install it. The problem may simply be that you don't have a correct version of iTunes.
9 Update the Apple Mobile Device USB driver.8 Check that Apple Mobile Device USB Driver is installed.6 Restart the Apple Mobile Device service.5 Check that Apple Mobile Device Support is installed.
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